Sales bots wired into your systems

The problem

How it works

Every message goes through the same four steps.

1. The message arrives

   If the customer sends several messages in a row, the bot waits a moment and answers them as one. Photos and voice notes are turned into text first.

2. The bot looks things up

   Stock, prices, trade-in values, and payment plans come from the store’s own data, updated every half hour. The bot never answers from memory.

3. The reply is checked before it goes out

   Twenty-eight rules review the draft. If it quotes a price that did not come from the data, or claims stock that is not there, the draft is thrown away and written again.

4. A person steps in when needed

   Repairs, payments, and reservations go to a human agent, with a summary of the chat already written. The bot stops talking the moment it hands off.

What it does not do

• It does not make up prices or stock. If it did not look it up, it does not say it.
• It does not do math in its head. Installments, trade-ins, and currency conversions come from a calculator, not from the model.
• It does not give opinions on repairs or warranties. A person handles those.
• It never confirms a payment as received.
• It does not keep talking after handing the chat to a person.
• It introduces itself as an automated assistant, and you can always ask for a person.

What the store gets

Answering chats is half of it. The other half is what the owner learns from them.

• A daily report, by chat: what people asked for and the store did not have, who is on the waiting list, reservations, and which ad each customer came from.
• A plain-language note for every improvement to the bot, written for the store, not for engineers.
• A place to report when the bot gets something wrong, and to see when it has been fixed.

Questions people ask

How long does it take?

A few weeks for a first version connected to your data. After that the bot improves with use: every mistake you report becomes a test it can never fail again.

What do I need on my side?

A place where your prices and stock already live (a spreadsheet, a system, a website) and a WhatsApp Business number or an Instagram account. I take care of the rest.

What happens when the bot does not know?

It says so and passes the chat to a person. I would rather ship a bot that hands off than one that guesses.

How much does it cost?

It depends on the channels and the systems to connect. Write to me with what you have and I will give you a number.

What about my customers’ data?

It stays in your CRM. The bot reads what it needs to answer, and nothing is shared with anyone else.

How it is built

For the engineers in the room, I am writing up the inside of this system one piece at a time.

• Inside Chatty

  The map of the whole system, kept up to date.

• You do not stop hallucinations with the prompt

  Data first, then tools, then hard rules. The prompt comes last.

• A rule that throws the reply away

  How a draft gets rejected and rewritten inside the same turn.

• The tests I actually run

  Scripted conversations as a gate, simulated customers as observation.

• When the bot hands off to a person

  The model asks, a rule forces it, or there was no reply. Then the bot goes quiet.

• The maintenance loop is a set of skills

  Evidence to open an issue, a failing test to close it, and a note in the store’s language.

• The bot captures, the MCP consumes

  Questions from the store’s own Claude, a daily report, and why reporting is not the bot’s job.

Want one for your business?

Tell me what your customers ask and where your prices and stock live. No forms, no commitment: write me and we will take a look.

Pedro Simon, Rosario, Argentina.